Contact Us
Get in Touch
At MateSlots Casino, we are committed to providing the best possible experience for our players. Our support team is available around the clock to assist you with any questions, concerns, or issues you may have.
Support Channels
| Channel | Availability | Details |
|---|---|---|
| Live Chat | 24/7 | Available directly from the website or casino lobby |
| Email Support | 24/7 | Responses within 24 hours |
| Help Center | 24/7 | Self-service knowledge base and guides |
For general inquiries, account issues, or feedback, please email our support team. You will receive a response within 24 hours. For urgent matters, we recommend using the live chat feature.
Business Inquiries
For partnership opportunities, affiliate program inquiries, or media relations, please contact us through our MateSlots Affiliates program. We work with content creators and influencers across Australia, New Zealand, and international markets.
Operating Details
- Operator: Mateslots Entertainment N.V.
- License: Curacao eGaming #OGL/2024/161/0191
- Launched: 2022
- Support Languages: English
- Website Languages: English, German
Responsible Gaming Support
If you or someone you know is struggling with gambling, please reach out to one of these organisations:
- BeGambleAware: 1800 858 858 — www.begambleaware.org.au
- Gambling Therapy: www.gamblingtherapy.org
- GamCare: www.gamcare.org.uk
Our support team can also help you set deposit limits, session limits, or self-exclusion from the platform at any time.
