Responsible Gaming
Our Commitment to Responsible Gaming
MateSlots Casino is dedicated to providing a safe and enjoyable gaming environment for all players. We believe that gambling should always be a form of entertainment, never a financial burden. This page outlines the tools and resources available to help you stay in control of your gambling activity.
Player Protection Tools
We offer a range of tools to help you manage your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
- Loss Limits: Restrict the amount you can lose within a specified period
- Session Time Limits: Receive reminders or automatic logouts after a set period of play
- Cooling-Off Period: Take a short break from gambling (24 hours to 30 days)
- Self-Exclusion: Permanently or temporarily exclude yourself from the platform
- Reality Checks: Regular notifications showing time spent and money wagered
To activate any of these tools, visit your account settings or contact our 24/7 support team.
Recognising Problem Gambling
If you are concerned about your gambling habits, ask yourself these questions:
- Do you gamble more than you can afford to lose?
- Do you chase losses by continuing to gamble?
- Has gambling affected your relationships, work, or studies?
- Do you borrow money or sell possessions to gamble?
- Do you feel anxious, irritable, or depressed when not gambling?
If you answered yes to any of these, we encourage you to seek help immediately.
Support Organisations
| Organisation | Contact |
|---|---|
| BeGambleAware | 1800 858 858 — www.begambleaware.org.au |
| Gambling Therapy | www.gamblingtherapy.org |
| GamCare | www.gamcare.org.uk |
| Gamblers Anonymous | www.gamblersanonymous.org |
Underage Gambling Prevention
Mateslots Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks during registration and may request documentation at any time. Parents can also use filtering software such as NetNanny or CyberPatrol to block access to gambling sites.
Self-Exclusion
If you wish to self-exclude from Mateslots Casino, contact our support team immediately. Self-exclusion means your account will be closed and you will not be able to create a new account during the exclusion period. Our team will also provide information about self-exclusion from other gambling operators.
