Privacy Policy
Privacy Policy
Last updated:
MateSlots Casino, operated by Mateslots Entertainment N.V. under Curacao eGaming License #OGL/2024/161/0191, is committed to protecting the privacy of all players who use our platform. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit or play at Mateslots Casino.
Information We Collect
When you register an account at Mateslots Casino, we may collect the following types of information:
- Personal identification details such as your full name, date of birth, and residential address
- Contact information including your email address and phone number
- Payment and transaction data for deposits and withdrawals
- Gaming activity data including bets placed, games played, and session history
- Technical data such as IP address, browser type, and device information
How We Use Your Information
Your information is used for the following purposes:
- Account creation and verification
- Processing deposits and withdrawals
- Preventing fraud and underage gambling
- Providing customer support
- Sending promotional offers (where you have opted in)
- Complying with legal and regulatory obligations
Data Security
We employ industry-standard SSL encryption technology to protect all personal and financial data transmitted between your device and our servers. Access to your data is restricted to authorised personnel only, and we conduct regular security audits to ensure compliance with data protection standards.
Cookie Policy
Mateslots Casino uses cookies to enhance your browsing experience, remember preferences, and analyse site traffic. You can manage cookie settings through your browser at any time. Essential cookies are required for the platform to function correctly.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our support team at the email address listed in the footer of this page. Our support team is available 24/7 via live chat and email.
